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You can increase your help desk's capabilities with apps and plug-ins from the Spiceworks app center. Some users report the smartphone app is a bit text-heavy in its design, and the push notifications can be spotty, but it will still get the job done when your techs are out in the field. The left-hand navigation menu in the main dashboard provides access to your help desk and other tools you may choose to use like the Spiceworks network monitor or inventory management.Ĭontent modules such as a Spiceworks inventory summary and a purchase list can be added, rearranged, or deleted to meet your needs.Īll the functionality of the Spiceworks IT help desk is available on its smartphone app. ITIL processes include change management, service-level management (SLM), and continual service improvement (CSI). On a conceptual level, Spiceworks IT help desk does not have the functionality to align with Information Technology Infrastructure Library (ITIL) principles, a collection of IT best practices for IT service management (ITSM). On a practical level, the self-hosted version only runs on Microsoft Windows servers, and you will get no document storage, multi-channel communication options, or remote support abilities without installing extra tools and apps. You get what you pay for in life and software, and given that Spiceworks products are free, it's important to know the limitations of Spiceworks IT help desk.
#Spiceworks download free software
Spiceworks software employs a no-frills approach suitable for companies that want basic functionality in lieu of advanced features.
#Spiceworks download free free
Other free tools include inventory management, a contract tracker, and remote support. Spiceworks IT help desk is one of several free software products available from Spiceworks. Spiceworks generates revenue from its marketplace for IT products and related services and through ads embedded in its software. Spiceworks is not a software developer per se instead, its primary focus is an online community of approximately six million IT professionals and 3,000 vendors who trade information, collaborate, and seek advice from one another. We'll go over its features and limitations below to help you determine if it's a fit for your needs. It's totally free, and what you get is stripped-down IT service management. Spiceworks help desk software could be the answer. Easily find parts such as memory or SSD drives specific for your devices with our Parts Finder.Are you tired of having emails requesting support sent to your IT department and falling through the cracks? At the same time, you're probably leery of potentially paying hundreds or thousands of dollars every month for a comprehensive service desk solution. Collaborate on your tickets with other IT Pros.
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Download additional apps from the Spiceworks App Center to extend Spiceworks with even more functionality.
Spiceworks requires no agents to be installed and managed.
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It enables you to quickly and conveniently inventory the hardware and software that reside on your network use built-in TFTP server tool for network configuration management manage employee profiles in Active Directory using People View monitor your network for new software, license compliance violations, low disk space, offline servers, low printer supplies report easily on the information you need to manage your network get SNMP v3 monitoring support track network issues and your projects with trouble tickets backup UPS devices with power management tools request quotes directly from vendors of your choice hosted email support integration with Rackspace email & apps and Google apps ask questions to the Spiceworks IT community of sysadmins in SMBs worldwide.
It combines in-app purchasing, RFQ (request for quote), help desk software, an IT knowledge base, network inventory, network monitoring, reporting, network configuration management, built-in TFTP server, Active Directory management, SQL server monitoring, warranty renewal tracking, UPS power monitoring, cloud services tracking, and an IT community into one easy-to-use application. Spiceworks is free network management software and help desk software designed for networks with up to 1,000 devices.